* If you fail to complete the payment within 30 minutes, it will be automatically cancelled.
The refund process will be completed when a refund complete page is displayed.
You will receive a refund confirmation email when the refund is completed.
Please complete ticket cancellation procedure via the internet up to 2 hours prior to departure of the service. If you would like to cancel your ticket before your departure time and after 2 hours before your departure time, please come to the bus ticket center. In this case, a service fee will be charged. (For details, please refer to the company website you purchased your ticket.)
Come to the Bus Ticket Center by your departure time.
Refunds are available at the Bus Ticket Center even for those who have purchased their tickets at a convenience store.
Commission will charge you on this occasion. (Green Ticket Counter does not handle refund procedure.)
Service fees for refunds are as follows.
|One way/return tickets||
100 yen or 20% (Caution) differs depending on route/fare/date of refund.
Always confirm details at the time of purchase.
|Ticket Books||210 yen|
Note: Refunds of return tickets or ticket books after the service has begun will be for the sale amount minus the used one way fare (not discounted) and service fee.
|For a return ticket after service has begun||Refund amount = sale amount - (one way standard fare + refund service fee)|
|For a ticket book after service has begun||Refund amount = sale amount - (one way standard fare x number of used tickets + 210 yen)|
Please purchase a replacement ticket at ticket counter of the original ticket purchase or at the bus company ticket counter. At the time of boarding the bus service, please show your ticket to an attending staff member or at the bus company ticket counter explaining it is a replacement of a lost ticket and receive a "ticket repurchase certificate" (if repurchasing the ticket at the ticket counter we will issue you with a ticket repurchase certificate on the spot).
If you find your lost ticket within 1 year, take it along with the ticket repurchase certificate to the bus company ticket counter. The amount noted on the ticket repurchase certificate minus the refund service fee will be refunded.
* Personal belongings such as umbrellas, canes, handbags are not included.
|the sum of three sides||within 100cm (EX) Depth 20cm + Width 45cm + Height 35cm|
|gross weight||less than 10kg|
Be aware of trolley bags.
Due to the limited storage space, even the prescribed size bags might be refused to bring in.
* If the handle can't be put inside the luggage, the handle is counted as the size.
Pets (not including dangerous animals) carried in a case measuring less than 90cm total height, width and length will be permitted on the vehicle during Daytime buss only.
Passengers with pets may be requested to disembark en-route if pets are removed from their case, or if noises or unpleasant odors create a disturbance for other passengers.
Passengers asked to disembark en-route will not be eligible for any refund of their fare.
We allow guide dogs for people with disabilities, such as guide dogs, hearing dogs and assistance dogs, which are accompanied with the people having a certificate prescribed by an ordinance of the Ministry of Health, Labour, and Welfare to bring on a bus.
Any items that might pose a hazard to other passengers or damage our bus are not allowed to bring in the bus.